A mobile banking companion app built to pass a strict security audit without sacrificing a friendly onboarding flow.
The Challenge
Northbridge Financial needed a mobile companion app for their online banking platform, but their existing onboarding flow had a 45% drop-off rate before account verification completed, and any new build had to clear a rigorous third-party security audit.
The Solution
We redesigned onboarding around progressive disclosure — collecting only what each screen strictly needed — and paired it with biometric login and end-to-end encrypted messaging for support. The build went through two rounds of penetration testing before launch.
The Results
- Onboarding completion rate improved from 55% to 87%.
- Passed the third-party security audit with zero critical findings.
- App Store rating held at 4.7 stars through the first six months post-launch.