A real-time analytics dashboard that replaced DataFlow's weekly PDF reporting with live self-service insight.
The Challenge
DataFlow's customers were waiting on manually assembled weekly PDF reports to understand their own usage data, and support tickets asking "can I get this sooner" were a top-five recurring complaint.
The Solution
We designed and built a role-based dashboard surfacing live usage, billing, and health metrics, with drill-down views and CSV export. The underlying data pipeline streams events in near real time instead of the old nightly batch job.
The Results
- Support tickets related to reporting delays dropped by 68%.
- Average time-to-insight went from 4.2 days to under a minute.
- Dashboard became a paid upsell tier, adding a new revenue line.