An HIPAA-compliant patient portal that consolidated appointment booking, records access, and billing into one login.
The Challenge
Meridian Health Group's patients had to juggle three separate logins — one for scheduling, one for medical records, and one for billing — across systems that didn't share data. Call center volume for "where do I find X" questions was climbing every quarter.
The Solution
We built a unified patient portal that integrates with their existing EHR and billing systems through HIPAA-compliant APIs, giving patients one login for appointments, records, and payments, with role-based access for caregivers and dependents.
The Results
- Call center volume for account-access questions dropped by 51%.
- Online appointment self-scheduling adoption reached 73% within four months.
- Passed HIPAA compliance review with no remediation items.